Find out more about why it’s important to focus on query management.
When your team provides a research service, you have a great deal of potential data you can use. But to benefit from this data, you need to manage the process from inbound query to knowledge management and reporting through best practices.
How close does your company come to best practice? Where can you improve and what impact could it have on how your service is positioned, perceived and valued in the organization?
Take a look at this definitive guide for information managers.